Privacy
Policy of
pbe88
At pbe88, your privacy is not an afterthought — it is a core principle. This Privacy Policy explains exactly what personal data we collect when you use the pbe88 platform, how we use and protect that data, who we share it with, and what rights you hold as a player. We are committed to full transparency and to handling your information with the care it deserves.
Six Pillars of How pbe88 Protects Your Data
The pbe88 privacy framework rests on six foundational principles. Each is explained in full in the legal text further below — but here is the plain-English summary every player deserves to see upfront.
pbe88 collects only the personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with applicable legal obligations. We do not collect data for the sake of it, and we never sell your personal information to third parties for advertising purposes.
All data transmitted between your device and the pbe88 platform is protected by TLS 1.3 encryption. Sensitive data at rest — including payment details and identity documents — is encrypted using AES-256 standards. Your personal information is never transmitted in plain text at any point in its lifecycle on our systems.
pbe88 is transparent about every category of data we collect, every purpose for which we use it, and every party we share it with. This Privacy Policy is written in plain English so that every player in Bangladesh — regardless of technical background — can fully understand how their information is handled.
You have the right to access, correct, export, restrict, and request deletion of your personal data at any time. pbe88 will respond to all verified data subject requests within 30 days. Submit your request via our support team at [email protected] with the subject line "Data Rights Request".
pbe88 uses cookies strictly for platform functionality, session management, and aggregate analytics. We do not use third-party advertising cookies or cross-site tracking pixels. You can manage your cookie preferences from your browser settings at any time. Functional cookies required for site operation cannot be disabled without affecting your experience.
pbe88 retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable legal or regulatory retention obligations. When data is no longer required, it is securely deleted or anonymised. Retention periods for each data category are clearly set out in Section 06 of this policy.
Data Rights Every pbe88 Player Holds
As a pbe88 player, you hold a defined set of rights over your personal data. These rights are exercisable at any time by contacting our support team. A detailed explanation of each right is provided in Section 08 of the full legal text below.
Request a full copy of the personal data pbe88 holds about you, including the purposes for which it is processed and the categories of data stored.
Request correction of any inaccurate or incomplete personal data pbe88 holds about you. Update basic account details directly from your account dashboard.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Request that pbe88 restricts the processing of your data in certain circumstances, such as while a data accuracy dispute is being resolved.
Request an export of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests, at any time and at no cost.
pbe88 Privacy Policy — Complete Document
Information We Collect
pbe88 collects personal information from you through several channels during your registration, account use, and interaction with our customer support team. The categories of personal data we collect are as follows:
1.1 Identity and Contact Data
When you register a pbe88 account, we collect your full legal name, date of birth, gender, residential address, mobile telephone number, and email address. This data is required to create and manage your account, verify your identity, and communicate with you about your account activity.
1.2 Financial and Transaction Data
To facilitate deposits and withdrawals, pbe88 collects payment method details including your bKash or Nagad mobile number, bank account details where applicable, and transaction histories. We do not store full card numbers on our servers. Card data is processed directly by our PCI-DSS compliant payment partners.
1.3 Identity Verification Documents
For the purposes of Know Your Customer (KYC) compliance and age verification, pbe88 may request copies of government-issued identification documents including your National Identity Card (NID), passport, or driving licence. Where requested, a selfie photograph may also be required to match against your submitted documents.
1.4 Usage and Behavioural Data
pbe88 automatically collects certain technical and behavioural data when you use our platform, including your IP address, device type, operating system, browser type and version, session duration, pages visited, games played, betting history, wagering patterns, and clickstream data. This data is used to improve the platform experience, detect fraud, and — where applicable — monitor for indicators of problem gambling behaviour.
1.5 Communications Data
When you contact pbe88 through live chat, email, or any other support channel, we retain records of those communications for quality assurance, training, dispute resolution, and regulatory compliance purposes.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Registration form, KYC submission |
| Contact Data | Email address, mobile number, address | Registration form, account updates |
| Financial Data | bKash number, bank account, transaction history | Deposit / withdrawal process |
| Technical Data | IP address, device ID, browser info | Automatic collection via platform |
| Usage Data | Games played, session time, bet history | Automatic collection via platform |
| Communications Data | Live chat transcripts, support emails | Customer support interactions |
How We Use Your Data
pbe88 uses the personal data we collect solely for the purposes described in this Policy. We do not use your data in ways that are incompatible with the purpose for which it was originally collected without first obtaining your explicit consent. The primary purposes for which pbe88 processes your personal data are:
- Account creation and management: To register your account, verify your identity, maintain accurate account records, and facilitate your ongoing use of the pbe88 platform.
- Transaction processing: To process deposits, withdrawals, and refunds accurately and securely in Bangladeshi Taka (BDT) via your nominated payment method.
- Legal and regulatory compliance: To meet our Know Your Customer (KYC), anti-money laundering (AML), age verification, and record-keeping obligations under applicable laws and regulations.
- Fraud detection and security: To identify, investigate, and prevent fraudulent activity, multi-accounting, money laundering, chargebacks, and other forms of prohibited conduct on the pbe88 platform.
- Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and improve the quality of our support services.
- Platform improvement: To analyse aggregate usage patterns, identify technical issues, and continuously improve the performance and user experience of the pbe88 platform.
- Responsible gaming monitoring: To monitor account behaviour for indicators of problem gambling and to administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion orders.
- Marketing communications: To send you promotional offers, bonus notifications, and product updates by email or SMS — only where you have provided explicit consent. You may withdraw this consent at any time by contacting [email protected].
Legal Basis for Processing
pbe88 processes your personal data only where a valid legal basis exists for doing so. The legal bases on which pbe88 relies for different categories of processing activity are as follows:
- Contractual necessity: Processing your identity data, financial data, and transaction data is necessary to fulfil our contractual obligations to you as a pbe88 account holder. Without this processing, we cannot operate your account.
- Legal obligation: Processing for KYC, AML, age verification, and record-keeping purposes is required by applicable laws and regulations. pbe88 cannot waive or bypass these legal obligations regardless of player preferences.
- Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and aggregate analytics is carried out on the basis of pbe88's legitimate business interests, balanced against your rights and interests. We conduct regular reviews to ensure this balance is maintained.
- Consent: Processing for direct marketing communications (email and SMS promotional messages) is conducted only on the basis of your explicit, freely given consent. This consent can be withdrawn at any time without affecting the lawfulness of prior processing.
Data Sharing & Third Parties
pbe88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the specific purpose:
- Payment processors and banking partners: We share payment-related data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to facilitate deposits and withdrawals. These partners are bound by their own privacy and security obligations.
- Identity verification services: We share identity document images and personal details with specialist KYC and age verification service providers to fulfil our legal verification obligations. These providers process your data strictly on our instructions.
- Game software providers: Certain game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised technical session data necessary to deliver their games within the pbe88 platform. These providers do not receive your full identity or financial data.
- Fraud prevention and security services: We share technical data (IP addresses, device fingerprints, behavioural signals) with fraud detection and cybersecurity partners to protect the integrity of the pbe88 platform and all players using it.
- IT infrastructure and hosting providers: pbe88's platform and data are hosted on secure cloud infrastructure. Our hosting providers process data strictly as data processors acting on our instructions and are bound by robust data processing agreements.
- Legal and regulatory authorities: pbe88 may disclose personal data to law enforcement agencies, financial regulators, or other competent authorities where required to do so by law, court order, or applicable regulation. We will notify you of such disclosure where we are legally permitted to do so.
All third-party service providers engaged by pbe88 are required to process personal data only in accordance with pbe88's instructions and this Privacy Policy. pbe88 conducts due diligence on all third-party partners to ensure appropriate data protection standards are maintained.
Cookies & Tracking Technologies
pbe88 uses cookies and similar tracking technologies (such as local storage objects and session tokens) to operate the platform, maintain your logged-in session, and collect aggregate analytics data. The following categories of cookies are used on the pbe88 platform:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login state, CSRF protection, load balancing | No — required for platform function |
| Functional | Language preferences, game display settings, remembered payment method | Yes — via browser settings |
| Analytics | Aggregate page visit counts, session duration, feature usage (no personal identifiers) | Yes — via browser settings |
| Security | Fraud detection signals, device fingerprinting for account protection | No — required for account security |
pbe88 does not use third-party advertising cookies, cross-site tracking pixels, retargeting technologies, or social media integration trackers. You can manage or delete cookies at any time through your browser settings. Please note that disabling functional or analytics cookies may affect certain aspects of your platform experience but will not prevent you from accessing your account.
Data Retention
pbe88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Once data is no longer required, it is securely deleted or irreversibly anonymised. The retention periods applied to each category of personal data are set out in the table below:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account identity data | Duration of account + 7 years after closure | Legal / AML obligation |
| KYC documents | Duration of account + 7 years after closure | Legal / AML obligation |
| Financial transaction records | Duration of account + 7 years after closure | Legal / tax / AML obligation |
| Betting and gaming history | Duration of account + 5 years after closure | Regulatory / dispute resolution |
| Customer support communications | 3 years from the date of the communication | Dispute resolution / quality assurance |
| Technical / usage data | 13 months from collection date | Legitimate interests (platform improvement) |
| Marketing consent records | Until consent is withdrawn + 2 years | Legal proof of consent |
| Closed / banned account data | 7 years from account closure | Legal / fraud prevention obligation |
After the applicable retention period has elapsed, pbe88 will securely delete or anonymise your personal data in accordance with industry best-practice data destruction standards. Anonymised aggregate data (which can no longer identify you as an individual) may be retained indefinitely for statistical and analytical purposes.
If you request deletion of your account before the end of an applicable retention period, pbe88 will close your account and cease active processing of your data for platform purposes. However, data subject to legal retention obligations will continue to be held in secure, restricted-access storage for the remainder of the mandatory retention period before being deleted.
Security Measures
pbe88 takes the security of your personal data seriously and employs a comprehensive set of technical, organisational, and procedural safeguards to protect your information against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to, the following:
- TLS 1.3 encryption in transit: All data transmitted between your device and the pbe88 platform is encrypted using TLS 1.3 protocol, preventing interception or tampering during transmission.
- AES-256 encryption at rest: Sensitive personal and financial data stored on pbe88 servers is encrypted using AES-256, the same standard used by financial institutions and government agencies worldwide.
- Multi-factor authentication (MFA): pbe88 offers optional MFA for player accounts and requires MFA for all internal staff accessing personal data systems, significantly reducing the risk of unauthorised access.
- Role-based access controls (RBAC): Access to personal data within pbe88's internal systems is restricted on a strict need-to-know basis. Staff members can only access the categories of data necessary for their specific role and responsibilities.
- Penetration testing and vulnerability scanning: pbe88's platform undergoes regular independent penetration testing and automated vulnerability scanning to identify and remediate security weaknesses before they can be exploited.
- Intrusion detection and monitoring: pbe88 operates 24/7 automated intrusion detection systems and security monitoring to identify and respond to unusual activity or potential security incidents in real time.
- Staff training and data protection policies: All pbe88 staff members who handle personal data receive mandatory data protection training and are bound by strict confidentiality obligations as a condition of their employment.
- Incident response plan: pbe88 maintains a formal data breach incident response plan. In the event of a data breach that is likely to result in risk to affected individuals, pbe88 will notify affected players promptly and take all necessary remedial action.
Your Privacy Rights
As a pbe88 player, you hold a defined set of rights over your personal data. pbe88 is committed to honouring these rights and will respond to all verified data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.
- Right of access: You have the right to request confirmation of whether pbe88 processes your personal data and, if so, to receive a copy of that data along with information about how it is processed, the purposes of processing, and the categories of recipients to whom it is disclosed.
- Right to rectification: You have the right to request correction of inaccurate or incomplete personal data that pbe88 holds about you. You may update certain account details directly through your pbe88 account dashboard.
- Right to erasure ("right to be forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to pbe88's legal retention obligations, which may prevent immediate deletion.
- Right to restriction of processing: You have the right to request that pbe88 restricts the processing of your personal data in certain circumstances, such as while a disputed accuracy claim is being investigated.
- Right to data portability: You have the right to receive a copy of the personal data you have provided to pbe88 in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit that data to another service provider where technically feasible.
- Right to object: You have the right to object to pbe88's processing of your personal data where that processing is based on legitimate interests. You may also object at any time to the processing of your data for direct marketing purposes, including profiling for marketing purposes.
- Right to withdraw consent: Where pbe88 processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.
How to exercise your rights: To exercise any of the rights described above, submit a written request to the pbe88 Data Protection team by email at [email protected] with the subject line "Data Rights Request". Please include your full name, registered email address, and a clear description of the right you wish to exercise. For security purposes, pbe88 may need to verify your identity before processing your request.
Children's Privacy
The pbe88 platform is strictly intended for adults aged 21 years and above. pbe88 does not knowingly collect, process, or store personal data from any individual under the age of 21. Age verification is a mandatory step in the pbe88 account registration process, and all accounts are subject to KYC age verification checks.
If pbe88 becomes aware that it has inadvertently collected personal data from a person under the age of 21, we will immediately suspend the relevant account, delete the associated personal data, and reverse any financial transactions associated with that account to the extent possible.
If you are a parent or guardian and you believe that a minor under your care has registered a pbe88 account or provided personal data to pbe88 without your knowledge, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and act on all such reports as a matter of priority.
Contact & Policy Updates
Contacting pbe88 about privacy: If you have any questions, concerns, or complaints regarding this Privacy Policy or pbe88's handling of your personal data, please contact our Data Protection team by email at [email protected]. Please use the subject line "Privacy Enquiry" so that your message is directed to the appropriate team. We aim to respond to all privacy-related enquiries within five business days.
Policy updates: pbe88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal or regulatory requirements, or platform functionality. When we make material changes to this Policy, we will notify registered players by email to the address associated with their pbe88 account, and we will update the "Effective Date" and "Last Reviewed" dates at the top of this document.
Continued use: Your continued use of the pbe88 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using the pbe88 platform and contact [email protected] to request account closure.
Governing language: This Privacy Policy is written and published in English. In the event of any conflict or inconsistency between the English version of this Policy and any translation, the English version shall take precedence and shall be the legally binding version.
Severability: If any provision of this Privacy Policy is found by a competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. All remaining provisions of this Policy shall continue in full force and effect.
Your Privacy Is Protected. Ready to Play?
Now that you understand how pbe88 protects your personal data, you are welcome to explore our full game library, review our Terms & Conditions, or visit our Responsible Gaming page. pbe88 is Bangladesh's most trusted online casino and sports betting platform — your data is safe, your experience is secure.